[melza380]

I got a new laptop last year and put two different anti virus/spy ware software on my computer. A couple weeks ago, my computer started acting funny and my outbreak warning setting has been going off. I ran both software’s and one of them deleted the spy ware that was infecting my computer, but when I turned my computer back on. It was right back where it started. My other anti-virus/spy ware keeps alerting me of the outbreak but when I scan with that service, it cannot find it. When the warnings pop up it tells me to quarentine, the selected but it will not quarentine, them it will only delete them and they come back again. I also tried to get another spy ware software, which has not helped ether. Why can’t I get rid of the spy ware? How do I get rid of the spy ware?

[Curlyben]

Don't bother with Quarentine or cleaning, go straight for DELETE

When was the last time you did some serious system maintenance on your machine ?
Here's my usual C&P for cases like this:

When was the last time you did some serious maintenance on your system ?

System maintenance includes:
Defrag
FULL patching
Virus scanning
Spyware scanning
removal of rubish files

Defrag is an inbuilt function in XP.
Open My Computer > Right click C: > Tools Tab and its there.

To make sure everything is running fine run both anti virus and anti spyware apps in normal AND safe modes. (make sure that they are updated first ! ;)) (AVG is good and free AV)
(A couple of good removal tools are Spybot and Adaware)

ALso an on line virus and spyware scanner is Trend Housecall

Just a note: actively running two AV's on one machine can cause problems.
So if you are thinking about it make sure your current one is disabled first.
Same thing applies to online scanners as well.

Removal of junk files is easy with CCleaner a free app that does exactly what

If all this fails then a repair install may be in order:

Here's the official Micro$oft way of doing it,
and Here's one with screen shots.

Basically this installs windows over the top of your current setup.
So you don't loose any information you already have.

This lot should resolve your issue.

[ANETGames]

Do you happen to have HijackThis?
If so, tell me the results. Please check with the Mods before posting, as I'm unsure about HJT Log posting here.

Do you know the name of the Spyware?
If so, I can make a custom removal tool for you. Compliments of ANETGames :)

Please let me know.
And good luck

[TheSavage]

Disagree about the spy ware statement here -- 2 is the minimum and depending on your tastes more are needed. I run 4 -- adaware/spybot/windows defender/ SpywareBlaster -- Im a dirty boy -- Savage

[melza380]

The geek squad at best buy recommended getting the two and they work together so I know that it is not a problem with them working against each other. I do have hijack this and I ran it and it still failed to clean my computer up.

[ANETGames]

Melza,
HijackThis DOES NOT clean your computer.
It creates a detailed report for analysts like me to determine what's wrong.
Then we can begin to help you remove it. That's the issue with HJT, many people think it will clean your computer, but it only analyzes it.