Check out some similar questions!

rochellekneale · Sep 3, 2012, 10:07 AM

I have just tried to log into my Facebook and they asked me as a security question for my mobile phone number and my mobile has recently broken. As I couldn't do that they asked me to send a photo of my ID, which I do not have as I am only 17 and have had no need for one. I need to contact them to be able to use my account again. Thanks guys.

Wondergirl · Sep 3, 2012, 10:11 AM

When Facebook asks me that, there is a tiny, hard-to-see link on that page to bypass the request. If I remember, it's below the cell phone information section. Can you still access that page and find such a link?

rochellekneale · Sep 3, 2012, 10:13 AM

I'll have a look now. Thank you!

rochellekneale · Sep 3, 2012, 10:13 AM

Nope. No luck. I can't see anything.

Wondergirl · Sep 3, 2012, 10:16 AM

Do you know your mobile number? How about typing it in, just to get past that "security" page? (I personally think it has nothing to do with security, and all FB wants is more personal info from us -- the more they get, the happier they are.)

rochellekneale · Sep 3, 2012, 10:21 AM

Well I tried to enter my old one the first time and I couldn't. And it would be pouintless as you have to enter the code they send you into Facebook to regain access to your account.

Wondergirl · Sep 3, 2012, 10:24 AM

Hmmmm... Try this page and see if something helps --

Something's Not Working - Facebook Help Center | Facebook

karengrimes94 · Sep 3, 2012, 10:51 PM

You can try to contact Facebook support through your friends account.
Or else try the below link to get in touch with Facebook help support.

http://www.marismith.com/how-contact-facebook-directory-of-forms/
http://www.facebook.com/login/identify