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    PhyllisWetzel's Avatar
    PhyllisWetzel Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Aug 22, 2012, 10:07 PM
    Hp printers help desk
    I just replaced my black ink HP 74 cartridge as I have done many times and suddenly am getting a message that this cartridge is not compatible. When I put the old cartridge back in, everything works and I get a "low ink--replace soon" message. What's going on? This HP 74 cartridge is new and the same type I always buy.

    My printer is an HP Photosmart All-in-One C4480.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Aug 23, 2012, 03:26 AM
    Sounds like a defective cartridge. Return it to the store. Are you sure its not a refilled cart?
    PhyllisWetzel's Avatar
    PhyllisWetzel Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Aug 23, 2012, 06:53 AM
    I do believe you are right about the defective cartridge. I happened to have another new cartridge on hand, inserted it, and the printer is working perfectly.

    I have learned to keep my receipts so will head to the store today. No, it is not a refilled cartridge, but, supposedly, a brand new HP 74 cartridge.

    Thanks.
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