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    philinfla's Avatar
    philinfla Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jul 16, 2012, 01:28 PM
    Connected to wireless but can't get on the internet
    Connected to wireless but can't get on the internet
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    Jul 16, 2012, 01:45 PM
    Check your wireless encryption key as it appears to be incorrect.
    dell_ratish_c's Avatar
    dell_ratish_c Posts: 20, Reputation: 1
    New Member
    		  
    #3

    Jul 26, 2012, 02:41 PM
    Hi ,

    My name is Rathish and I am working with Dell Social Media Team.
    You have mentioned in the post that you are not able to connect to internet wirelessly.
    There are few questions which I have in order to help you with the issue.
    Please let me know if you see any other wireless networks available or not and also the system which you are using.
    Also please let me know the operating system which you are using.
    If its given a yellow mark in the wireless signal then as mentioned by Curlyben. It might be an issue with wireless router key. Please try to change the router key and then try and connect which might help.
    Also I request you to shut down the computer , the router and the modem.
    First switch on the modem and then switch the router after 1 min.
    Once both the router and the modem is up in running switch the computer on then try .

    Please try the steps and let us know if you need any further help.


    Thanks & Regards,
    Dell_Ratish_C
    Dell Social Media Responder
    Dell | Facebook
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