[ohdianna]

Due to an insurance claim, my laminate floor had to be replaced. The original floor was Haronics with 'Water Resistant' featured on the packaging. The new floor is rated 'light commercial' from Shaw and does not mention water resistance. The first problem with the new floor was that the entire thing was installed with the underlayment upside down on a concrete slab. Subsequently, the entire floor was removed and reinstalled.
The floor appears to be buckling and I cannot even damp mop without seeing water damage. I suspect the new floor is not of the same quality and that reinstalling the entire floor (close to 2,000 sq ft.) has compromised the integrity of the floor.
I am supposed to contact my mortgage company for an inspection and to countersign the check over to the contractor, but have not done that yet because I am so unhappy with the new floor. What should I do?

[andrewjg]

Hi Dianne,

If you are based in the United Kingdom your best bet is to go back to the company in which the claim was placed with and explain your situation. If they don't seem to care, don't be afraid to ask for a manager. Play hardball with them, don't be afraid to state that you will change the insurance company if they do not replace the flooring with a satisfactory result.Do not be afraid to pester them as well, keep ringing them as they will pro-long the claim, if they say ring back in a week or two don't simply ring them back within a day or two.

Andy

[ohdianna]

Thanks, Andrew. I'm in the US, but your suggestion seems like a good place to start.

[andrewjg]

Not a problem but in this case I think it shall suffice in both countries :)