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Gavity111 · May 11, 2012, 05:41 AM

Hi All ,

I will be going for the interview for the level 1 technical helpdesk and Iam afraid as I don't have that much of technical knowlagde about MS Outlook troubleshooting, Internet and Networking, technical knowledge of Operating systems like Windows XP.

The requirements from there side :
1.Basic technical knowledge of Operating systems like Windows XP
2.Basic Knowledge of MS Outlook troubleshooting, Internet and Networking
3.Basic technical knowledge of PCs

Though I do work in a BPO and I worked As TSO bt not related to same

Guys plsss help me :-( , I really want to crack this oppurtunity

Curlyben · May 11, 2012, 06:10 AM

Well, other than your panicking over nothing, as you can clearly use the internet you should breeze this job.
After all surfing the net requires a little more than basic knowledge of all of these points.

GrantHillsSA · May 21, 2012, 07:00 AM

Hi there

A interview for a small position they will not be focusing on what you know now! They will be looking to see if you have potential. Also to see whether you can work well with others. That's the basics.

Some Email Tips -
You must know what different types of email accounts you get...
POP
IMAP
EXCHANGE
WEB BASSED
... and their benefits and disadvantages they all have.

Windows I have no tips on, they might ask anything...

Also prepare yourself for the personal questions like:
Describe yourself
Why are applying for this job.
Where do you see yourself in 5 or 10 years.

They are very easy questions but they will be asked.

Don't be too cocky and don't be a suckup.

Just be yourself and I'm sure they will pick you.

Hope this helps
Grant

cmeeks · May 21, 2012, 07:47 AM

Unless you get a wacked out interview like the one I had for a Desktop support position that was an hour about configuring VLANS on a Cisco Caytalist switch and how to packet sniff, Customer service skills will be of interest to them.
Remember that you will listen to the customer.
Remember to have empathy for them their computer is acting up and they are having a bad day and they may have been waiting on hold or already talked to someone they did not think was helping.
Fix the customer
Good luck I am looking now also