We are not the Home Shopping Network, we are a international question and answer site.
Here is their return policy
Frequently Asked Questions at HSN.com
Customer Service for orders placed online: 1.800.933.2887
Customer Service for orders placed by phone or general information: 1.800.284.3900
Customer Service for AutoShip orders: 1.800.557.0714
To place an order by phone 24 hours a day, 7 days a week
HSN: 1.800.284.5757
TDD: 711 (National TRS)
Write us
HSN
PO Box 9090
Clearwater, FL 33758
FAX: 1.727.872-6559
Next I will say that a pair of eye glasses that fall, most likely would not be covered from any store.