[mmi727]

? you? 3/4? tangibility

[tickle]

Are you asking what the word 'tangibility' means? If so, it means something that is easily detectible with touch, sight, etc.

I don't know what you mean by?? you?3/4??
Tick

[mmi727]

Thanks for your attention
I know the meaning of tangibility but I'm looking for a mean which use in airline industry.
In airline industry used some standard (criteria) like: tangibles,assurance,responsiveness,reliability and empathy. So I want to know how can the tangibles can be a standard for this industry?
Thanks again

[Wondergirl]

Tangibles (things a person can touch) in the airline industry would be the food and drink (including alcohol), pillows, blankets, seat comfort, reading material, printed safety information, giveaways, entertainment (headphones, music pods), etc.

[mmi727]

Thank you very much indeed.