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    Nithya.A.S's Avatar
    Nithya.A.S Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jan 14, 2011, 04:08 AM
    Help desk design
    I am working on a 'online help desk' project.. I need help to design the initial database model..
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
    current pert
    		  
    #2

    Jan 14, 2011, 06:34 AM
    Here you are, on a help desk, with the model right in front of you.
    You need to specify which part you need help with, not ask for the entire project.
    Some sites are not based on interacting with members, just data... WebMD would be an example.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #3

    Jan 14, 2011, 07:30 AM
    Why redesign the wheel when there are excellent products already available.

    One I use a lot is Spiceworks - Free Systems Management and IT Management Software
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
    Uber Member
    		  
    #4

    Jan 14, 2011, 07:31 AM
    Quote Originally Posted by Curlyben View Post
    Why redesign the wheel
    I think it's because it's a school project and he needs to know what the typical data entry fields are and figure out how to store and retrieve the data.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #5

    Jan 14, 2011, 07:33 AM
    You think ;)
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
    Uber Member
    		  
    #6

    Jan 14, 2011, 07:33 AM
    I assumed? :)
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