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    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #1

    Jan 5, 2011, 07:55 AM
    Adobe reader and adobe acrobat installation problems
    Last week I got hit by Trojan Horses and Virus', so I uninstalled a lot of programs and did a major cleaning of my computer.

    When I try to install Adobe Reader or Acrobat 7 I get an error message pop-up: "Invalid Drive E" (see attached image).

    I don't even HAVE a drive E on my computer.

    Why is it looking for drive E?
    How can I get around this?

    Thanks!
    Attached Images
     
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #2

    Jan 5, 2011, 08:01 AM
    When beginning the installation routine for Acrobat do you have the option for a Custom Installation? If yes then restart the install and select that option, watch carefully the screens that follow that have prompts waiting for your action, one of them might specify a drive that you can change.

    By the way, are you installing this from a CD/DVD?
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #3

    Jan 5, 2011, 08:15 AM

    1. I always use Custom for installing software.
    2. In both cases I used the downloaded .exe file for the installation.
    3. In both cases I selected C: Program Files for the installation.
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #4

    Jan 5, 2011, 08:18 AM

    Bummer. Adobe is suggesting editing my registry:
    Error 1327.Invalid Drive: [drive letter] while installing or updating Adobe CS4, Acrobat or Adobe Reader

    I really don't want to do that.

    I'm trying the chat option at Adobe now...
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #5

    Jan 5, 2011, 08:20 AM

    Well, scratch that. I see now that I have to pay for the service to get chat support...
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #6

    Jan 5, 2011, 08:24 AM
    Not at all comfortable with Regedit?
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #7

    Jan 5, 2011, 08:27 AM

    No, not at all!

    I'm a Scare Dee Cat.

    I see some other options here:
    "Error 1327 - Invalid Drive [drive letter here]" When Installing Acrobat, Photoshop Elements, or CS3 Suite

    I'll go that route and let you know how it went.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #8

    Jan 5, 2011, 08:28 AM
    Bonne chance!
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #9

    Jan 5, 2011, 08:32 AM

    Gee, thanks :o :p
    I hope I won't need Luck.
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
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    #10

    Jan 5, 2011, 08:53 AM

    You could mess with the registry or you could trick the computer. If you have a flash drive put it in and make sure its read as Drive E. Your installation will continue because it now recognizes a Drive E. It will still install in the Directory you chose (c: program files). This is just a way to trick the computer!

    NOTE
    This is a temporary work around. Obviously this doesn't fix a corrupted registry as that seems to be the issue. Your registry is showing a Drive E.

    DISCLAIMER ;)
    Modifications to the Windows registry, if not done correctly, can cause serious problems to a Windows system. Make sure to backup and/or create a restore point.

    www.adobeforums.com
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #11

    Jan 5, 2011, 09:14 AM

    Very interesting. I plugged a flash drive into my computer and it shows as drive F.

    In "My Computer" I show the following:

    Local Disk C
    DVD-RAM drive D
    Removable Disk F
    And Three folders.

    Even with a flash drive plugged in, I still don't have an E drive.
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
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    #12

    Jan 5, 2011, 09:52 AM

    Are you able to change it?

    If not then your registry has created a victicious E: Drive.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #13

    Jan 5, 2011, 10:19 AM
    Do you have Office 2010? It makes a virtual drive. I had it as part of my new computer and removed it for Office 2003.
    dannac's Avatar
    dannac Posts: 267, Reputation: 9
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    #14

    Jan 5, 2011, 10:53 AM

    Unless you absolutely need Adobe as your PDF reader...

    These two programs are very good and small file size.

    Foxit Reader

    PDF Exchange Viewer
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #15

    Jan 5, 2011, 10:57 AM
    Quote Originally Posted by dannac View Post
    Unless you absolutely need Adobe as your PDF reader ....
    Rick is referring to the installation of Acrobat, the PDF creator/editor program.
    I do agree with you that the lighter PDF readers are less troublesome that the Adobe product, I use Foxit as well (just be careful to uncheck a few things during installation).
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
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    #16

    Jan 5, 2011, 11:18 AM
    Quote Originally Posted by NeedKarma View Post
    Do you have Office 2010? It makes a virtual drive. I had it as part of my new computer and removed it for Office 2003.
    I was unaware of this. Knowledge for the toolbox. Thanks NK
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    NeedKarma Posts: 10,635, Reputation: 1706
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    #17

    Jan 5, 2011, 11:23 AM
    It's a Q: drive (forgot what letter it was), and it's only for the "Starter" version of Office 2010: Office 2010 Starter Virtual (Q:) drive may intermittently disappear from My Computer

    I guess it would not affect Rick's issue. Anyway he's found the Adobe knowledge base article that acknowledges it's an Adobe product issue. Now he just needs some reassurance to use regedit (though I understand the trepidation).
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
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    #18

    Jan 5, 2011, 11:27 AM

    Well, the forum I read on AdobeForums explained in great detail where to look and step-by-step instructions. Hopefully he found the same one!
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
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    #19

    Jan 7, 2011, 08:50 AM

    Thanks guys. I downloaded Foxit and that now allows me to read pdf files. I don't really need Acrobat on this computer, so I'll be happy with Foxit.
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