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    lalala1's Avatar
    lalala1 Posts: 12, Reputation: 4
    New Member
    		  
    #1

    Dec 28, 2010, 11:34 AM
    Problem Installing
    I have this game that 2 disks to install. I have already installed the 1st,but I got half-way through the 2nd one before a blue screen popped up and I had to restart my computer. Now the problem is whenever I put the 1st disk in it says installation in process and it won't respond. When I put the 2nd disk in it says insert the 1st disk to install. What do I do!
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #2

    Dec 28, 2010, 11:48 AM

    What did the blue screen say?

    Was is blue with a lot of white writing? This usually includes an error that could be beneficial to helping you. This blue screen usually indicates a hadware error or software/program crash. There are a million reasons what causes this screen and knowing what the error is can help!
    lalala1's Avatar
    lalala1 Posts: 12, Reputation: 4
    New Member
    		  
    #3

    Dec 28, 2010, 02:24 PM
    Comment on ITstudent2006's post
    It came up again and it said a problem has been detected and windows has been shut down to prevent damage to your computer. Check to make sure that any new hardware or software has been properly installed. It also talks about this "dump" thing.
    FadedMaster's Avatar
    FadedMaster Posts: 1,510, Reputation: 148
    Ultra Member
    		  
    #4

    Dec 28, 2010, 05:27 PM
    What operating system are you running?

    Try uninstalling the game. If you are running Windows, this should be found in the start menu somewhere. After uninstalling, try to reinstall. This might work.

    If you can't uninstall it, try manually deleting the files from wherever you installed the game to.
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #5

    Dec 28, 2010, 05:43 PM

    FadedMaster is correct. Since this blue screen came up while trying to install this game, we can pinpoint that the issue is most likely with this game.

    Uninstalling programs can vary depending on the operating system used (XP, Vista, 7, Mac OS X etc... )

    Let us know what operating system yo have and we can guide you through the rest of the process of uninstalling and reinstalling the game.

    p.s. Is the game compatible with your operating system? What game is it?
    lalala1's Avatar
    lalala1 Posts: 12, Reputation: 4
    New Member
    		  
    #6

    Dec 28, 2010, 09:50 PM
    Comment on ITstudent2006's post
    Thank you all for your help. I think I found what the problem was! :)
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #7

    Dec 28, 2010, 10:00 PM

    Do you mind sharing so we can possibly use this situation as knowledge for future issues?
    lalala1's Avatar
    lalala1 Posts: 12, Reputation: 4
    New Member
    		  
    #8

    Dec 29, 2010, 04:45 PM
    Comment on ITstudent2006's post
    I have a windows XP. I think the problem was related to the Norton Antivirus.
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