Originally Posted by
dcutaia
Hello,
Can I get some suggestion on how to improve the below paragraph.
Thanks,
DAC
We recommend creation of a spreadsheet of problems with their
resolutions to help communicate the history of problems that the
Help Desk personnel have resolved. This will also assist other
personnel working on the Help Desk to resolve like problems.
Never underestimate the power of the simple declarative sentence. Ok, so the second sentence below is actually a compound sentence, but since both simple sentences would have shared the same subject, "this spreadsheet," I decided to combine them.
Record problems and their resolutions in a spreadsheet. This spreadsheet provides a history of problems that the help desk has resolved, and assists help desk personnel to resolve similar problems.