[imagined]

Could you please help me? There is the Trojan.FileHarakiri virus on my computer. My antivirus is unable to do anything. This virus is corrupting my files and I can't open Word and Excel files, as well as my photos and e-mail. How do I delete it from my computer? Can I still save the files?!

[Whiskey14]

Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on Continue to Symantec Security Check. Under Virus Detection, click Start, accept the End-User Agreement. It will ask you a few times to permission to install Active X Controls, answer yes. Once you see that the program is actually scanning, leave the computer alone until the scan is finished.

Once the scan is done, write down exactly anything it finds, then go to:

http://www.symantec.com/search/

and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol

Check for updates after downloading Malwarebytes before running a scan.