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    this8384's Avatar
    this8384 Posts: 4,564, Reputation: 485
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    #1

    Jul 12, 2010, 12:04 PM
    No audio after removing virus
    Can anyone help me with this? I posted a question earlier and following that advice, shut off my previous anti-virus program(Verizon Security Suite), downloaded and installed Avast! And removed the viruses shown there.

    Now I have no audio on my computer; my guess is that somehow got damaged or removed when I cleaned. When I double-click on the tray icon for volume control, I get a pop-up window that says:
    "There are no active mixer devices available. To install mixer devices, (instructions to Add Hardware). This window will now close."
    Is there a mixer/driver I can download easily to get it back to where it needs to be?
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    NeedKarma Posts: 10,635, Reputation: 1706
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    #2

    Jul 12, 2010, 12:11 PM
    Both Dell and HP have drivers specific to their computer models. What brand is yours?
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    #3

    Jul 12, 2010, 12:12 PM
    Quote Originally Posted by NeedKarma View Post
    Both Dell and HP have drivers specific to their computer models. What brand is yours?
    Dell Dimension DIR 2400
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    #4

    Jul 12, 2010, 12:20 PM
    Go here: Dell - Drivers and Downloads

    Get the Service Tag from the sticker on your computer and plug it in. Go to the Audio section.
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    #5

    Jul 12, 2010, 12:47 PM
    Quote Originally Posted by NeedKarma View Post
    Go here: Dell - Drivers and Downloads

    Get the Service Tag from the sticker on your computer and plug it in. Go to the Audio section.
    I did that and it's listing one driver and two patches/upgrades. Do I start with just the driver?
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    #6

    Jul 12, 2010, 02:29 PM
    Quote Originally Posted by this8384 View Post
    Do I start with just the driver?
    Yes.
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    #7

    Jul 12, 2010, 02:48 PM

    I unzipped all the files, it said the InstallWizard was starting and then I get a pop-up that reads:
    "Windows Audio has been enabled! Restart your computer and run this installer again"

    So I restarted... same thing... I'm ready to kick it LOL
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