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    jklopp's Avatar
    jklopp Posts: 3, Reputation: 1
    New Member
    		  
    #1

    Jul 3, 2010, 10:57 AM
    Disk stuck in e drive. Tray opens but no disk.
    I inserted a CD-RW to burn a copy of photos. The tray opens but there is no disk. The disk is stuck inside the drive. How can I retrieve it?
    Thanks,
    JKlopp
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #2

    Jul 3, 2010, 03:20 PM

    Take the drive out and there should be a few small screws holding the top on. This these out and you should be able to access your disc.

    Rick
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #3

    Jul 4, 2010, 09:13 AM

    Ok... I didn't know it was a laptop.This complicates things. I have a HP DV2000z laptop and in order to get to the drive you have to take out ALL screws on the bottom of the laptop. I am unsure of your model.

    Keep in mind when taking apart laptops there will be voidance tags inside that once these tags are broken ie: taking the machine apart, your warranty is void.

    Rick
    jklopp's Avatar
    jklopp Posts: 3, Reputation: 1
    New Member
    		  
    #4

    Jul 5, 2010, 06:32 AM
    Comment on ITstudent2006's post
    Hello Rick,
    You have convinced me that I will probably need to take this problem to an expert! I am a blonde English major. Thanks so much for your help. Jene
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