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    aileensy's Avatar
    aileensy Posts: 1, Reputation: 1
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    #1

    Dec 12, 2006, 12:57 AM
    Proper phone ethics
    Please teach me or give me a list of the proper phone ethics.
    Thanks
    Capuchin's Avatar
    Capuchin Posts: 5,255, Reputation: 656
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    #2

    Dec 12, 2006, 01:13 AM
    Ethics? Do you mean etiquette?
    jsenger1's Avatar
    jsenger1 Posts: 3, Reputation: 1
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    #3

    Jul 24, 2009, 06:10 PM
    I assume you mean in a business setting?

    * When answering, always state your company and your name (never make them have to ask "who is this?")
    * Say "pardon me" or "I'm sorry?" if you can't hear them
    * Smile when you speak (it CAN be heard on the phone)
    * Say, "Can you please hold?" instead of "Hold on a minute"
    * If the person they are calling for is out of the office or on the phone with someone else, it is always better to say, "I'm sorry, he/she's unavailable right now, may I help you with something?" You can often avert an additional phone call if you can assist them with the question instead of taking a message and/or asking them to call back.
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