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    tuoixanh's Avatar
    tuoixanh Posts: 2, Reputation: 1
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    #1

    Jan 16, 2010, 06:56 AM
    Call Center and Help Desk experience interview
    Describe your Call Center and Help Desk experience.

    Describe a difficult situation and how would you resolve it?

    What is your biggest strength?

    Describe a Customer Service experience you had.
    Clough's Avatar
    Clough Posts: 26,677, Reputation: 1649
    Uber Member
    		  
    #2

    Jan 16, 2010, 07:05 AM
    Hi, tuoixanh!

    Why are you asking these questions, please? Is this for a class that you're taking?

    If you post what you think might be good answers, I'm sure there will be those of us willing to come along and suggest to you ways that you might make improvements to them.

    Thanks!
    tuoixanh's Avatar
    tuoixanh Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Jan 16, 2010, 07:12 AM
    Quote Originally Posted by Clough View Post
    Hi, tuoixanh!

    Why are you asking these questions, please? Is this for a class that you're taking?

    If you post what you think might be good answers, I'm sure there will be those of us willing to come along and suggest to you ways that you might make improvements to them.

    Thanks!
    Because, these question in the past interview I had and I did not knowing how to answer it. I really really needed help.

    Thanks!
    Clough's Avatar
    Clough Posts: 26,677, Reputation: 1649
    Uber Member
    		  
    #4

    Jan 16, 2010, 07:23 AM
    Okay, then the first question was about: Describe your Call Center and Help Desk experience.

    How would you answer that, please?

    You will get help here. But, please show how you might answer the questions. We can't answer them for you.

    Thanks!
    abeniel's Avatar
    abeniel Posts: 1, Reputation: 1
    New Member
    		  
    #5

    Oct 30, 2010, 05:10 AM
    BPOs are here to stay. According to Nitin Walia, “India is no longer known as land of Elephants and Snakes but the land of High Talent professionals and cost effective corporate BPO
    Solutions. India is becoming the leader in outsourcing with no close
    Competitors. The BPO industry in India has been mushrooming right since the
    Decade begun. Indian BPO industry, as per NASSCOM estimates, is bound to
    Cross the $100 Billion mark by 2015.”
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