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    Michele21's Avatar
    Michele21 Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Oct 9, 2009, 03:50 AM
    IT talk - I don't understand!
    This is what I have found that my computer tells me is causing the constant rebooting of my laptop. I cannot understand what this means. I have run all the scans, fix-it things that I can and nothing fixes it. Can someone please help me?? :o


    Mata DVD-Ram UJ870QJ ATA Device:
    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 3081

    Files that help describe the problem

    Mini100909-03.dmp
    Sysdata.xml
    Version.txt

    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    Extra information about the problem
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 9D0F0703
    BCP3: 9F1ACC70
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
    		  
    #2

    Oct 9, 2009, 10:01 AM

    Any new software installed recently?

    There is a 'Fix It' download there that you can download and run - this works about 50% of time so it is worth the try

    If the fix does not work, there is no need to worry about the changes it makes, other than if you recently installed some sort of DVD/CD type of program

    Here is a link that is for code19 or code39
    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
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