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    Alty's Avatar
    Alty Posts: 28,317, Reputation: 5972
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    #1

    Aug 9, 2009, 10:59 AM
    Actual call centre conversations
    Actual call centre conversations!!
    THE LAST ONE IS AN ABSOLUTE CLASSIC!
    - - - -
    Customer: 'I've been ringing 0800 2100 for two days and can't get
    Through to enquiries, can you help?'.
    Operator: 'Where did you get that number from, sir?'.
    Customer: 'It was on the door to the Travel Centre'.
    Operator: 'Sir, they are our opening hours'.
    ----------------------------------------------------------------------------------------
    Samsung Electronics
    Caller: 'Can you give me the telephone number for Jack?'
    Operator: 'I'm sorry, sir, I don't understand who you are talking about'.
    Caller: 'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
    Operator: 'I think you mean the telephone point on the wall'.
    ------------------------------------------------------
    RAC Motoring Services
    Caller: 'Does your European Breakdown Policy cover me when I am travelling in Australia?'
    Operator: ' Doesn't the product name give you a clue?'
    ---------------------------------------------
    Caller (enquiring about legal requirements while travelling in France ):
    'If I register my car in France , do I have to change the steering wheel to the other side of the car?'
    ---------------------------------------------
    Directory Enquiries
    Caller: 'I'd like the number of the Argoed Fish Bar in Cardiff please'.
    Operator: 'I'm sorry, there's no listing. Is the spelling correct?'
    Caller: 'Well, it used to be called the Bargoed Fish Bar but the 'B' fell off'.
    ---------------------------------------------
    Then there was the caller who asked for a knitwear company in Woven.
    Operator: 'Woven? Are you sure?'
    Caller: 'Yes. That's what it says on the label; Woven in Scotland'.
    ---------------------------------------------
    On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
    'I haven't got a pen, so I'm steaming up the window to write the number on'.
    ---------------------------------------------
    Tech Support: 'I need you to right-click on the Open Desktop'.
    Customer: 'OK'.
    Tech Support: 'Did you get a pop-up menu?'.
    Customer: 'No'.
    Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'
    Customer: 'No'.
    Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'.
    Customer: 'Sure. You told me to write 'click' and I wrote 'click''.
    ---------------------------------------------------------
    Tech Support: 'OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?'
    Customer: 'Wow. How can you see my screen from there?'
    ---------------------------------------------
    Caller: 'I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?'.
    ---------------------------------------------
    There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for 'Termination without Cause'.
    Actual dialogue of a former WordPerfect Customer Support employee.
    (Now I know why they record these conversations!):
    Operator: 'Ridge Hall, computer assistance; may I help you?'
    Caller: 'Yes, well, I'm having trouble with WordPerfect.'
    Operator: 'What sort of trouble? '
    Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
    Operator: 'Went away?'
    Caller: 'They disappeared.'
    Operator: 'Hmm So what does your screen look like now?'
    Caller: 'Nothing.'
    Operator: 'Nothing? '
    Caller: 'It's blank; it won't accept anything when I type.'
    Operator: 'Are you still in WordPerfect, or did you get out? '
    Caller: 'How do I tell?'
    Operator: 'Can you see the C: prompt on the screen? '
    Caller: 'What's a sea-prompt?'
    Operator: 'Never mind, can you move your cursor around the screen?'
    Caller: 'There isn't any cursor: I told you, it won't accept anything I type.'
    Operator: 'Does your monitor have a power indicator? '
    Caller: 'What's a monitor?'
    Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on? '
    Caller: 'I don't know.'
    Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that? '
    Caller: 'Yes, I think so.'
    Operator: 'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
    Caller: 'Yes, it is.'
    Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? '
    Caller: 'No.'
    Operator: 'Well, there are. I need you to look back there again and find the other cable.'
    Caller: 'Okay, here it is.'
    Operator: 'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
    Caller: 'I can't reach.'
    Operator: 'Uh huh. Well, can you see if it is? '
    Caller: 'No.'
    Operator: 'Even if you maybe put your knee on something and lean way over? '
    Caller: 'Oh, it's not because I don't have the right angle - it's because it's dark.'
    Operator: 'Dark? '
    Caller: 'Yes - the office light is off, and the only light I have is coming in from the window.
    ' Operator: 'Well, turn on the office light then.'
    Caller: 'I can't.'
    Operator: 'No? Why not? '
    Caller: 'Because there's a power failure.'
    Operator: 'A power... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in? '
    Caller: 'Well, yes, I keep them in the closet.'
    Operator: 'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
    Caller: 'Really? Is it that bad?'
    Operator: 'Yes, I'm afraid it is.'
    Caller: 'Well, all right then, I suppose. What do I tell them? '
    Operator: 'Tell them you're too f---ing stupid to own a computer!! '
    ac101's Avatar
    ac101 Posts: 463, Reputation: 57
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    #2

    Aug 9, 2009, 11:12 AM

    Loved the last one .
    Catsmine's Avatar
    Catsmine Posts: 3,826, Reputation: 739
    Pest Control Expert
     
    #3

    Aug 9, 2009, 11:19 AM
    And we wonder why people can't Google. LMAO
    shazamataz's Avatar
    shazamataz Posts: 6,642, Reputation: 1244
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    #4

    Aug 9, 2009, 03:41 PM

    Hahaha, what a doofus :D
    HelpinHere's Avatar
    HelpinHere Posts: 1,062, Reputation: 144
    Ultra Member
     
    #5

    Aug 9, 2009, 05:00 PM

    OMG, I'm rolling!

    The only thing that could have made that better was to improve the spacing... yes, I'm nit-picky!

    ...


    Too... many... typos... caused... by... laughter!
    XD :D xD
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #6

    Aug 9, 2009, 05:40 PM

    Nice!
    Alty's Avatar
    Alty Posts: 28,317, Reputation: 5972
    Pets Expert
     
    #7

    Aug 9, 2009, 11:17 PM
    Quote Originally Posted by HelpinHere View Post
    OMG, I'm rolling!

    The only thing that could have made that better was to improve the spacing... yes, I'm nit-picky!

    ...


    Too... many... typos... caused... by... laughter!
    xD :D xD
    It was copy and paste HH, I didn't bother to spell check or change the spacing because I didn't feel like it and because I keep getting booted from the site, wanted to get it posted before I got booted again.
    artlady's Avatar
    artlady Posts: 4,208, Reputation: 1477
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    #8

    Aug 9, 2009, 11:25 PM

    It makes you wonder how some people can make it through the day without hurting themselves. Too funny ,thanks for sharing!
    friend4u178's Avatar
    friend4u178 Posts: 3,349, Reputation: 1584
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    #9

    Aug 10, 2009, 09:31 PM

    LOL... very funny Alty :) Below are some funnies , shazzy you'll relate to these ;)


    Australian Tourism: questions answered
    These questions about Australia were posted on an Australian Tourism website. Obviously the answers came from fellow Aussies... just trying to help:

    Q: Does it ever get windy in Australia? I have never seen it rain on TV, so how do the plants grow?
    (UK) A: We import all plants fully grown and then just sit around watching them die.

    Q: Will I be able to see kangaroos in the street? (USA)
    A: Depends how much you've been drinking.

    Q: I want to walk from Perth to Sydney - can I follow the railroad tracks? (Sweden)
    A: Sure, it's only three thousand miles, take lots of water...

    Q: Are there any ATMs (cash machines) in Australia? Can you send me a list of them in Brisbane, Cairns, Townsville and Hervey Bay? (UK)
    A: What did your last slave die of?

    Q: Can you give me some information about hippo racing in Australia? (USA)
    A: A-fri-ca is the big triangle shaped continent south of Europe. Aus-tra-lia is that big island in the middle of the Pacific which does not... oh forget it. Sure, the hippo racing is every Tuesday night in Kings Cross. Come naked.

    Q: Which direction is north in Australia? (USA)
    A: Face south and then turn 90 degrees. Contact us when you get here and we'll send the rest of the directions.

    Q: Can I bring cutlery into Australia? (UK)
    A: Why? Just use your fingers like we do.

    Q: Can you send me the Vienna Boys' Choir schedule? (USA)
    A: Aus-tri-a is that quaint little country bordering Ger-man-y, which is... oh forget it. Sure, the Vienna Boys Choir plays every Tuesday night in Kings Cross, straight after the hippo races. Come naked.

    Q: Do you have perfume in Australia? (France)
    A: No, WE don't stink.

    Q: I have developed a new product that is the fountain of youth. Can you tell me where I can sell it in Australia? (USA)
    A: Anywhere significant numbers of Americans gather.

    Q: Can I wear high heels in Australia? (UK)
    A: You are a British politician, right?

    Q: Can you tell me the regions in Tasmania where the female population is smaller than the male population? (Italy)
    A: Yes, gay nightclubs.

    Q: Do you celebrate Christmas in Australia? (France)
    A: Only at Christmas.

    Q: Are there killer bees in Australia? (Germany)
    A: Not yet, but for you, we'll import them.

    Q: Are there supermarkets in Sydney and is milk available all year round? (Germany)
    A: No, we are a peaceful civilisation of vegan hunter gatherers. Milk is illegal.

    Q: Please send a list of all doctors in Australia who can dispense rattlesnake serum. (USA)
    A: Rattlesnakes live in A-meri-ca which is where YOU come from. All Australian snakes are perfectly harmless, can be safely handled and make good pets.

    Q: I have a question about a famous animal in Australia, but I forget its name. It's a kind of bear and lives in trees.(USA)
    A: It's called a Drop Bear. They are so called because they drop out of gum trees and eat the brains of anyone walking underneath them. You can scare them off by spraying yourself with human urine before you go out walking.

    Q: I was in Australia in 1969 on R+R, and I want to contact the girl I dated while I was staying in Kings Cross. Can you help? (USA)
    A: Yes, and you will still have to pay her by the hour.

    Q: Will I be able to speak English most places I go? (USA)
    A: Yes, but you'll have to learn it first.
    HelpinHere's Avatar
    HelpinHere Posts: 1,062, Reputation: 144
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    #10

    Aug 10, 2009, 10:11 PM

    Q: Which direction is north in Australia? (USA)
    A: Face south and then turn 90 degrees. Contact us when you get here and we'll send the rest of the directions.


    :D Loved it!
    friend4u178's Avatar
    friend4u178 Posts: 3,349, Reputation: 1584
    Ultra Member
     
    #11

    Aug 10, 2009, 11:48 PM

    Comments on this post
    Altenweg agrees: OMG! I love it! :)
    Stringer agrees: M, those were just great...gave me a good laugh.


    Glad you enjoyed them guys , unbelievable how naïve some people are :rolleyes:
    Catsmine's Avatar
    Catsmine Posts: 3,826, Reputation: 739
    Pest Control Expert
     
    #12

    Aug 11, 2009, 02:27 AM
    M, I'm the only one awake in the house and I had to laugh out loud at those. Too Funny!
    shazamataz's Avatar
    shazamataz Posts: 6,642, Reputation: 1244
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    #13

    Aug 11, 2009, 02:32 AM

    Hahaha yep, I relate M, love it :D

    Naked people on Kings Cross though... nothing strange there :p

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