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    tedbuck74's Avatar
    tedbuck74 Posts: 4, Reputation: 1
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    #1

    Jul 19, 2009, 10:05 PM
    Not reading cd/dvd drive
    I had to recently buy a new hard drive from BB and when I installed it, the new hard drive isn't reading my E: / cd/dvd drive:(:(
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #2

    Jul 19, 2009, 10:18 PM

    Does the hard drive have an operating system installed or did you just get it and trying to install using an install CD and you can't boot to the CD?

    What happened to old one?

    What comes on the screen when you boot PC?

    Does the cd drive light come on when powering up?

    As much info will help out, anything can think of

    You should be able to come to a BIOS screen when you turn on computer with the new drive, does this come up? What does?
    tedbuck74's Avatar
    tedbuck74 Posts: 4, Reputation: 1
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    #3

    Jul 22, 2009, 01:34 PM
    Quote Originally Posted by seahwk83 View Post
    does the hard drive have an operating system installed or did you just get it and trying to install using an install CD and you can't boot to the CD?

    What happened to old one?

    what comes on the screen when you boot PC?

    does the cd drive light come on when powering up?

    as much info will help out, anything can think of

    You should be able to come to a BIOS screen when you turn on computer with the new drive, does this come up? what does?
    K I got new hard drive.. installed it - threw in cd for op system that got for gateway and everything up and running but the cd/dvd drive is not being read not playing cd/dvds... it starts up and sounds like it going to run then nothing
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #4

    Jul 22, 2009, 02:14 PM

    So you have a blank hard drive with no operating system and you are trying to install windows with a CD?
    tedbuck74's Avatar
    tedbuck74 Posts: 4, Reputation: 1
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    #5

    Jul 22, 2009, 10:46 PM
    Quote Originally Posted by seahwk83 View Post
    so you have a blank hard drive with no operating system and you are trying to install windows with a CD?
    No it worked before and after installing op system it is not reading the cd/dvd drive
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #6

    Jul 23, 2009, 12:20 AM

    In windows explorer, is the cd rom drive listed there? If so, what drive letter is it?

    With disk in drive, click on the cd drive letter, what comes up?


    First thing to check is device mgr.
    -Right click on my computer
    -click properties
    -Go to hardware tab
    -click device mgr

    Are there any yellow marks listed there, if so what are they?

    Can you click on the + sign next to CD drives and see what is listed there

    If there is a yellow mark next to the CD drive, right click on that and choose uninstall, say OK

    Close open windows and restart windows, see if cd rom can read any discs now

    Any other info that may come up or can think of could help
    tedbuck74's Avatar
    tedbuck74 Posts: 4, Reputation: 1
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    #7

    Jul 23, 2009, 11:52 AM
    [QUOTE=seahwk83;1875026]In windows explorer, is the cd rom drive listed there? If so, what drive letter is it?

    With disk in drive, click on the cd drive letter, what comes up?


    First thing to check is device mgr.
    -Right click on my computer
    -click properties
    -Go to hardware tab
    -click device mgr

    Are there any yellow marks listed there, if so what are they?

    Can you click on the + sign next to CD drives and see what is listed there

    If there is a yellow mark next to the CD drive, right click on that and choose uninstall, say OK

    Close open windows and restart windows, see if cd rom can read any discs now

    Any other info that may come up or can think of could help[/QUOTE

    OK I looked on computer and for first it showed cd/dvd (E:) went to install a cd first and said something like structure or cd unreadable , then I tried a dvd and said specified network resource or device is no longer available
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
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    #8

    Jul 24, 2009, 06:42 AM

    Did you try anything above? Also have you tried other cd's?
    Zakernet's Avatar
    Zakernet Posts: 2, Reputation: 1
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    #9

    Jul 28, 2009, 09:55 PM
    Often you have to make sure you put in the other disks that came with the computer so all the specific drivers get installed.
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