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IT help desk support information
Can you suggest any websites that will give me some information on "IT help desk support". I am looking to review a companies system (case study from college) to give ideas on improvements to response times, training, work priorities, SLA's etc etc.
Any ideas? foxy |
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IT help desk support information
Check out these sites:
http://www.tmcnet.com/tmcnet/articles/imi1298.htm http://techrepublic.com.com/5100-6269-5035034.html http://www.wordtally.com/help-desk.htm http://www.the-resource-center.com/SEMINARS/ABB-2.HTM I hope this is helpful to you. |
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