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amandapdavis · Oct 10, 2006, 10:11 PM

I know that I have a virus/bug/something in my internet explorer & I don't know how 2 get it out... this computer has not had internet access in a few months... mmm... like 8 or 9 I guess & my hubby and I just got dsl & we need internet explorer 2 use it... when I open IE it give me my welcome screen 2 setup then when I click next it goes to the next page 4 like 3 seconds then redirects itself to another page that is like some search engine or something but @ the top says page cannot be displayed... & in the address box there is no web address but it says something about acidheart something or another... if anyone could help me thatd be amazing!

ND Rai · Oct 11, 2006, 05:51 AM

I am using AOL wireless broadband but internet explorer is not working this problem has since last week how can I solve this problem?

ScottGem · Oct 11, 2006, 06:00 AM

Originally Posted by amandapdavis

I know that i have a virus/bug/something in my internet explorer & i dont know how 2 get it out...this computer has not had internet access in a few months...mmm...like 8 or 9 i guess & my hubby n i just got dsl & we need internet explorer 2 use it...when i open IE it give me my welcome screen 2 setup then when i click next it goes 2 the next page 4 liek 3 seconds then redirects itself to another page that is like some search engine or something but @ the top says page cannot be displayed...& in the address box there is no web address but it says something about acidheart something or another...if anyone could help me thatd b amazing!

First, do you have anti-virus software? If so, have you used it to scan your system? Second, have you talks with the DSL tech support? There is a possibility that your system was not configured properly for the DSL.

Originally Posted by ND Rai

I am using aol wireless broadband but internet explorer is not working this problem has since last week how can i solve this problem?

First, unless your question is directly related to the thread, its better to start your own thread rather then piggyback on someone else's. Doing so can create confusion about which answers are to which question.

Can you connect to AOL? Can you surf through AOL? Can you Ping the router or aol.com? What happens when you try to use IE?

amandapdavis · Oct 11, 2006, 06:40 AM

I'm just using AOL dial up @ the moment 2 try 2 figure out what's going on... I have att Yahoo high speed... even w/aol I can't get on IE. I called att & they said my prob was w/IE & not their stuff... I believe them... I didn't think that there was any antivirus on this computer (my husbands old laptop) but I just found some & I'm running it ill let you know what it comes up w/

ScottGem · Oct 11, 2006, 06:45 AM

You need to determine whether you can access the Internet with your DSL (Open a command prompt and type PING aol.com. If it responds then your DSL connection is working and ATT is right. If it doesn't respond, call ATT back).

Once you determine whether you are connectiing you can then see what wrong with IE.

amandapdavis · Oct 11, 2006, 07:52 AM

OK sry I guess I hadn't refreshed my page... will I be able to go ahead & connect w/dsl if I haven't completely set it up yet? I know that its IE because whem I'm just randomly seraching online lots of things won't come up {page cnat be displayed} or if a new windows opens up & it opens w/ IE it won't come up...

also I ran a adware & antivirus... 11 were found on adware the antivirus came up w/nothing

ScottGem · Oct 11, 2006, 08:10 AM

DSL shouldn't require too much setup. Once the carrier activates it, you just connect from the phone jack to your DSL modem then into your ethernet card (or router).

Once that is done you should be able to connect. If not, then you need to talk to your carrier.

SSchultz0956 · Oct 11, 2006, 11:01 AM

Have you tried using a different browser?

amandapdavis · Oct 11, 2006, 12:22 PM

Doesn't what broswer I use... I have a bug that is redirecting crap... acidheart win.htm... I can't find it therefore I can't delete it so I can't fix it... im very frustrated

ScottGem · Oct 11, 2006, 12:26 PM

I can't find any reference to a virus by that name.

amandapdavis · Oct 11, 2006, 04:48 PM

Well I'm beginning 2 think that it's a ghost because I searched the files on my computer & found where it is... & when IE closes out it closes itself out... what do you think that means?