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    stevetcg's Avatar
    stevetcg Posts: 3,693, Reputation: 353
    Ultra Member
    		  
    #1

    May 28, 2009, 10:51 AM
    Return/Cancellation Policies
    We purchased some furniture about 8 weeks ago. It has yet to be delivered and they have no timeframe on when they expect it. It was paid in full at the time of purchase.

    The receipt says that all cancellations after 24 hours are refunded at 80%.

    Is this legal for goods never delivered? Will Visa (who I used to pay for it) put up with that?
    this8384's Avatar
    this8384 Posts: 4,564, Reputation: 485
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    #2

    May 28, 2009, 12:05 PM

    I'd send the store a certified letter stating that if they don't have your furniture to you by a specific date, you will demand a refund in full.

    If it doesn't show up, call your credit card company and dispute the charges. Explain that you never received the merchandise and want to cancel the transaction.
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
    Expert
    		  
    #3

    May 28, 2009, 12:12 PM

    I will agree, it is legal of course to have those policies, and you should have requried in writing from a manager any changes in policy you needed.

    I would try and of course going back to the credit card company but it has to be before 4 weeks after the item shows up on your bill
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #4

    May 28, 2009, 12:15 PM

    You aren't cancelling, they have failed to deliver within a reasonable time frame. There's a difference. There cancellation charge is based on the buyer cancelling after they start to build. But they do have to deliver within a reasonable time frame.

    So, I would send them a letter stating that since they have no delivered to purchased item within a reasonable amount of time, you are considering that they have breached your contract and are requesting that your credit card company reverse the charges.
    JudyKayTee's Avatar
    JudyKayTee Posts: 46,503, Reputation: 4600
    Uber Member
    		  
    #5

    May 28, 2009, 02:42 PM

    I would question the "within a reasonable time" frame part of this. If this is somehow custom furniture, furniture not in stock, 8 weeks may not be unreasonable.

    I would certainly send the letter cancelling the order but would also look very closely at the contract and attempt to determine what is causing the delay.

    I have wait three and four months for furniture, grinding my teeth the whole time!
    stevetcg's Avatar
    stevetcg Posts: 3,693, Reputation: 353
    Ultra Member
    		  
    #6

    May 28, 2009, 03:27 PM

    My fiancée called and badgered them until they gave us a cash discount... and a date.

    She is SO much more diplomatic than I am. :)
    JudyKayTee's Avatar
    JudyKayTee Posts: 46,503, Reputation: 4600
    Uber Member
    		  
    #7

    May 28, 2009, 03:33 PM

    I have a couple of people I'd like to sic your fiancé on - I'll prepare a list of names and phone numbers and send them to you and then you can hand the list to her.

    Women rule!
    JudyKayTee's Avatar
    JudyKayTee Posts: 46,503, Reputation: 4600
    Uber Member
    		  
    #8

    May 28, 2009, 03:45 PM
    [QUOTE=Comments on this post
    excon agrees: They make your owee's better too.![/QUOTE]


    I have a comment which will get me banned for life so let's both just smile and move on.
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