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    camachoaj's Avatar
    camachoaj Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Sep 29, 2006, 10:30 AM
    Printer Unable to load drivers
    I have a client who is unable to print. They deleted their old printer and wanted to add it again. They contated me when it did not work. I got the latest driver from Ricoh and deleted the driver from their PC. Then I tried to install it using the new driver. As it was loading the driver I got an error message not allowing the install of the driver. The account I used had administrative permissions on the network and the local machine. The printer works for other PCs and users.

    Any ideas on what could be done, short of a wipe of the system? She is running XP on a 2003 SBS network.
    StuMegu's Avatar
    StuMegu Posts: 576, Reputation: 64
    Senior Member
    		  
    #2

    Sep 30, 2006, 04:33 AM
    Is it a driver signing message that restricts the installation of these drivers. If so then an administrator may have set this policy up to control new installations!
    camachoaj's Avatar
    camachoaj Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Oct 5, 2006, 11:54 AM
    Thanks for the response StuMegu

    It is not a driver signing error. It happens regardless of the dirver I use. The drivers I have used have been generic and specific to the machine. I have used older ones as well as the newest drivers. Following is the error that is displayed when I attempt.

    Error: Unable to install RICOH aficio 3245C PCL6, Windows 2000 or XP, Intel driver, Operation could not be completed.

    Thanks
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