[jonpotts]

Received error code 19 when installing the driver for Canon Printer MP970. It has something to do with corruption or missing data in the windows registry. Would appreciate any help you can give me.

[JBeaucaire]

1. Disconnect the printer from your computer
2. Click on Start > Printers and Faxes
3. Right-click on the printer and Delete it
4. Answer Yes
5. Go back to your printer's manual and follow the printer's instruction for installing. Some printers have you install drivers from a CD first, including maintenance software, and then connect the printer at a specific step in the process. Follow the instructions carefully.

[jonpotts]

Thanks JB. I tried your procedure but it didn't work. I did find my answer through another source. I edited the registry, found the folder for imaging and then deleted the lower filters file.
The scanner now works perfectly. It was an easy solution to a problem I had been working on for several hours. Thanks again.

[JBeaucaire]

Ugh, you post a problem that appears to be about a printer, then it turns out to be a scanner... oh well, bit of tail-chase then.

Glad you got it working, though, I know how frustrating this stuff gets. If you don't mind posting a link to your final solution, that would be great!

[seahwk83]

Check this link for info on code 19

Upperfilters
Follow method 2 on this link, if this does not resolve problem, the changes you may have made will not effect your computer operation in any way - even if you do not get error 31 follow these steps
http://support.microsoft.com/kb/314060