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    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #1

    Oct 1, 2008, 07:55 AM
    I need to change my password
    Hello:

    I just don't know if it's my router than needs changing or my network. It really doesn't matter because I can't find any place to do it, nohow.

    I DO find a place on my network page that lets me change my wifi network from or to private or public. When I first chose private, I entered a password. Apparently MY computer remembers the password because I'm never asked for it when I boot up.

    However, when my iPhone tries to log into my network, it asks for my password, and I either forgot it (not likely), or it won't take my input.

    So, I changed my network back to public... But my iPhone still thinks it's a private network. When I change it BACK to private, it would have thought it would ask me to enter a NEW password, but it doesn't.

    Hep me.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #2

    Oct 1, 2008, 08:00 AM
    What make and model is your router?
    If your computer is hooked up by ethernet cable then it doesn't need a wireless key to access the network; a laptop would remember the last network used along with it's key. The iPhone doesn't seem to remember the last network or you used it on another network since the last you got it on yours.

    If you haven't written down your key anywhere (or passphrase) then you may need to reset it (then write it down somewhere!:)).
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #3

    Oct 1, 2008, 08:07 AM
    Hello Need:

    It's a Netgear Rangmax "N", and it's my laptop. The problem is, I can't find WHERE to reset it.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #4

    Oct 1, 2008, 08:19 AM
    Please hold... searching...
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #5

    Oct 1, 2008, 08:23 AM
    Here's the link to your manual: http://kbserver.netgear.com/pdf/dg83...al_11Nov05.pdf

    Check the screens and the info starting at page 3-4.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #6

    Oct 1, 2008, 08:44 AM
    Hello again, Need:

    I can't open the pages the manual tells me about. It says to access the wireless link on my browsers main menu, but I can't find anything like that.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #7

    Oct 1, 2008, 08:55 AM
    Does it look like this (to make sure I am referring to the correct documentation)? DG834N Family Support Page

    It looks like there are two versions.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #8

    Oct 1, 2008, 08:56 AM
    Hello again, Need:

    Hold on. I found a cd... I'll let you know.

    excon
    mechanickid's Avatar
    mechanickid Posts: 248, Reputation: 5
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    #9

    Oct 1, 2008, 08:57 AM

    Well there are a couple of ways you can reset it...

    You could do a factory restore
    Or you could find the password box,

    If you do a factory restore then you loose any and all settings, do you connect wirelessly through your laptop? Do you have any hardwired connections to the router?


    Let me know, I will lookinto your manual now
    mechanickid's Avatar
    mechanickid Posts: 248, Reputation: 5
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    #10

    Oct 1, 2008, 09:00 AM

    What type of security are you using now? WPA?
    mechanickid's Avatar
    mechanickid Posts: 248, Reputation: 5
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    #11

    Oct 1, 2008, 09:03 AM
    To get to wireless, there should be a link right on the main menu Wireless

    That will contain your security information, what type of security are you running?
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #12

    Oct 1, 2008, 09:07 AM
    Quote Originally Posted by excon View Post
    Hello again, Need:

    I can't open the pages the manual tells me about. It says to access the wireless link on my browsers main menu, but I can't find anything like that.

    excon
    Here's a step-by-step.
    NETGEAR - Configuring Wireless Security (WEP/WPA/Access list)

    But first, can you access http://192.168.0.1 from the laptop?
    mechanickid's Avatar
    mechanickid Posts: 248, Reputation: 5
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    #13

    Oct 1, 2008, 09:10 AM

    Excon,

    Your going to want to connect your laptop via wire if you can, it makes setting up much easier,

    I recommend setting up WPA as it allows you to have one preshared password for all your devices, not to mention its much more secure

    Good luck
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #14

    Oct 1, 2008, 09:32 AM
    Hello again:

    Ok, I changed the password on my router... That's cool, but my phone still can't get in. I think I need to change my password on the network, and I can't see how.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #15

    Oct 1, 2008, 09:36 AM
    There are two passwords, an admin one just to get into the router configuration page and a 'password' which is the encryption key for the network. Your iPhone needs the latter. Check the step-by-step link I posted earlier.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #16

    Oct 1, 2008, 09:44 AM
    Hello again, need:

    I don't know if I have WEP or WPA enabled, and I don't think it's an encryption passcode that it's looking for. It's the passcode one enters when trying to access a private wi-fi network. I don't think I set it AT THE ROUTER.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #17

    Oct 1, 2008, 09:59 AM
    It would be helpful to be able to see a screenshot of what the iPhone is prompting you for. For the record you DO have a private wi-fi network - that's what your router does, public only means that it's not secured and anyone can up on.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #18

    Oct 1, 2008, 10:22 AM
    Hello again, Need:

    The phone shows an icon of my "locked" network, and asks for a password. I enter all that I have, and none work. It just says that it can't access the network.

    Yes, I have a private netwok. But, somewhere along the line I had a choice to make it private or public. I made it private and it made me enter a passcode that was needed to access it. Just like ANY of the private wi-fi networks ask for a password.

    I need to go back to THAT screen.

    excon
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #19

    Oct 1, 2008, 10:37 AM
    I wonder if by "private" Netgear means "VPN" (virtual private network) which would NOT be what you want.

    I found this site: Netgear DG834G - Web configuration screenshots
    Does that look like the screens you get? I don't see any that prompt for private versus public.
    mechanickid's Avatar
    mechanickid Posts: 248, Reputation: 5
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    #20

    Oct 1, 2008, 10:41 AM

    excon,

    Can you get to the wireless settings from the main page?
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