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    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #1

    May 28, 2008, 06:32 AM
    The print spooler service is not running!
    I am in need of some help!

    I do not seem to be able to print anything. When I click on Start / Control Panel/ Printers and other Hardware / View installed printers there is nothing there! I then try to add a printer where I get a warning box saying ' operation could not be completed the print spooler service is not running' When I try to start the print spooler I get the following 'Could not start the print spooler service on local computer. Error 2: The system can not find the file specified'

    I have tried to re install the printer software but that keeps failing!

    Has anyone got any idea's!! I am in desperate need of my printer now :confused: :)
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    May 28, 2008, 06:34 AM
    You need to restart the print spooler service.

    Control Panel > Admin Tools > Services.
    Find Print Spooler and click START.
    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #3

    May 28, 2008, 07:21 AM
    Hello,

    I have tried that and I get 'Could not start the print spooler service on local computer. Error 2: The system can not find the file specified' any other idea's.
    Thank you for your advise. Jo.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #4

    May 28, 2008, 07:23 AM
    Reboot and see if that helps as it normally does.

    When was the last time it worked correctly ?
    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #5

    May 28, 2008, 07:33 AM
    It was working fine yesterday, but at the end of the day I kept getting a virus warning!! I have Norton Anti Virus. I am afraid I don't know much when it comes to computers so just turned it off and when I came in today all seemed fine apart from this printing problem! Will reboot now and see if that helps! Many thanks
    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #6

    May 28, 2008, 08:03 AM
    Hi,
    Still no luck! I think I have made more of a mess now as I un-installed the printer and am trying to re-install, but the computer is not recognising the printer!
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #7

    May 28, 2008, 08:08 AM
    No worries.
    In that case time to do a system restore as you say it worked yesterday.

    Start > All programs > Accessories > System Tools > System restore.

    Follow the directions and I'd go back a few days, to say Monday or even the week end.
    Once you have done that it sounds like you might need to do some maintenance.

    My maintenance pointers are here: https://www.askmehelpdesk.com/comput...tml#post997846
    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #8

    May 28, 2008, 08:28 AM
    You are an absolute STAR!! All back to normal and working perfectly!!
    Thank you so so much.

    Jo.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #9

    May 28, 2008, 08:29 AM
    Now get your maintenance done ;)

    Ps it's what we do here.
    Glad I could help.
    Joanna R's Avatar
    Joanna R Posts: 6, Reputation: 1
    New Member
    		  
    #10

    May 28, 2008, 08:31 AM
    I certainly will, looking at it now.
    Thank you again
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