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notsohandygirl · Feb 22, 2006, 06:49 AM

I cannot install AOL. I've uninstalled AOL. I've installed with a new 9.0 optimized disk and run through the entire installation process until the very end when a window comes up that asks if I'd like to install the AOL files needed to complete the process. I choose yes and then another window pops up saying it may have to restart to finish. If I choose okay to restart I'm back where I started after it restarts. If I choose restart later, the window disappears and I have to start all over again. These windows now show up any time I try to start AOL. I've used aol's tech support by telephone lol. They said it was a windows problem. Note: AOL used to work fine on this computer. However, I've had trouble with it for months and finally 2 weeks ago got it working by uninstalling AOL and instant messenger and reinstalling 8.0. Then, a power failure shut everything down and when I restarted I could no longer get to AOL. Any ideas?

ScottGem · Feb 22, 2006, 06:51 AM

It does sound like there may be problems with your PC. Have you checked it for viruses, spyware? Done a defrag? What version of Windows do you have?

notsohandygirl · Feb 22, 2006, 07:13 AM

I have run virus scan recently. I have not defragmented though. I have Windows XP home. I'll try defragmenting. Also, when I first start up the computer I have to close out 4 error messages:
This application has failed to start because idledemon.dllwas not found Reinstalling the application may help.
ERROR: Could not execute Main: The system cannot find the file specified.
Error loading C:\Program Files\Wild Tangent\App\CDA\cdaEngine0400.dll
ERROR loading C:\WINDOW\\bvxsf.dll

Curlyben · Feb 22, 2006, 07:25 AM

Doesn't sound to good.
To make sure everything is running fine also run both anti virus and anti spyware apps (make sure that they are updated first ;)) (AVG is good and free AV)
(A couple of good removal tools are Spybot and Adaware)

ALso an on line virus and spyware scanner is Trend Housecall

ScottGem · Feb 22, 2006, 07:45 AM

That looks like you have some spyware or other junk on your system. Follow Ben's suggestions for cleaning them out.

notsohandygirl · Feb 22, 2006, 08:55 AM

Thanks. I ran the defragmenter. No change. Antivirus will have to be the disk I have. I can't get online. I'll try running this McAfee again and see what happens.