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    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
    Uber Member
    		  
    #1

    Apr 3, 2008, 10:33 AM
    Access 2007: can't use Hėlp link or any other main page links
    The program seems to work correctly but clicking on any link from the main screen [1.jpg] (Help, Downloads, Online Templates, etc) I get a new showing a "Configuration process" [2.jpg].

    This takes a couple minutes... then I get a pop-up "In order to complete setup, a system reboot is necessary. Would you like to reboot now?"

    If I choose yes, I reboot then the "cycle" starts over again if I click a link from the Access startup page.

    If I choose no to the reboot I get a pop-up message "There are no help topics available that match your request."

    No answer found searching Office Help online. I couldn't find a phone number either. I thought they had a number that new users could call for some period after buying software...

    Any help/suggestions?

    Thanks :)
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Apr 3, 2008, 10:38 AM
    Did you try a comple uninstall then reinstall? Do you have any other Office apps on the box?
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
    Uber Member
    		  
    #3

    Apr 3, 2008, 11:00 AM
    1. Yes
    2. Yes.
    a. OfficeXP Excel and Word
    b. FrontPage 2003 stand alone

    And if it helps to know, Access 2007 that I'm speaking about is stand alone.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #4

    Apr 3, 2008, 12:41 PM
    I figured the Access was standalone. Let me see if I can find out anything.
    RickJ's Avatar
    RickJ Posts: 7,762, Reputation: 864
    Uber Member
    		  
    #5

    Apr 3, 2008, 02:09 PM
    Thanks, Scott. You're a Gem :D
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