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alana1970 · Oct 17, 2007, 06:17 AM

Hi, yesterday I tried adding minutes to my prepaid phone through Nextel with my credit card. I was only putting $15.00 but it kept giving me an error message so I kept doing it and it went up to 289.83. I called Nextel and they said they would credit it back but it would take 7 to 15 days for this to happen. The bank tells me to just wait it out that currently the funds are on hold and they would charge Nextel for the $32.00 of overdrafting my account. Is this normal? And why did it happen if I was getting an error message.

ScottGem · Oct 17, 2007, 06:25 AM

It depends on the error message and Nextel's systems. But you should NEVER try to resubmit a charge unless you are sure it didn't go through.

margog85 · Oct 30, 2007, 09:26 AM

Sounds like it was a problem with nextel's system, not your card- if they bank put all of those holds on your account, then it was going through on the bank's end, but not nextel's. If the transaction hasn't posted to your account yet, try to get nextel to contact your bank with the authorization numbers for each transaction and request that the hold on your account be removed. This usually takes about an hour to process, and your money will become available to you again. If it already posted and you're waiting for a refund of money that nextel actually collected, then it can definitely take the timeframe they quoted you and there's no way around that-
Hope this helps!

pinky9 · Nov 4, 2007, 10:47 PM

Originally Posted by alana1970

Hi, yesterday I tried adding minutes to my prepaid phone thru Nextel with my credit card. I was only putting $15.00 but it kept giving me an error message so I kept doing it and it went up to 289.83. I called Nextel and they said they would credit it back but it would take 7 to 15 days for this to happen. The bank tells me to just wait it out that currently the funds are on hold and they would charge Nextel for the $32.00 of overdrafting my account. Is this normal? and why did it happen if I was getting an error message.

You could've also filled out an EFT affidavit form. It's on the banks part, that way, the bank will give you the money to use until the bank figures out that it was a mistake. But like another person said earlier, if there is an error message like that, don't try to re-submit a payment... too risky. Maybe you should try something like online banking.. It's safer than over the phone and/or mail. :)