[Loriz]

Hi I'm the computer dummy with the Aurora Popup prob. I downloaded webroot (Thanks) It keeps telling me I've got this Izio Trojan in memory please walk me through ridding this blanetyblank.
I'm so tired and frustrated I wrote to Microsoft and they sent a (Pro) to help me but you wouldn't even know they read my Email, I got this big generic answer!
Almost ready to give up here in CA...
_______________________________________
Thanks Loriz :confused:

[jamesrbtcavanagh]

Did you get a reply. I've had this for months and have used several spy programs to remove it without success. Spykiller gets completely bogged down when it gets to Izio in the removal process.

Thanks

[RickJ]

I find the internet quite lacking in info on Izio:
http://www.google.com/search?num=100...an&btnG=Search

I'd run a good Antivirus app, then Spybot.

If that does not work, I would backup docs and reformat the hard drive.

[Whiskey14]

Go to:

http://security.symantec.com/sscv6/d...d=ie&venid=sym

Click the GO button, then under Virus Detection, click Start. You might be told that you need to download and install ActiveX Contols for the scan to work, answer Yes.

Write down exactly anything it finds, then go to: http://sarc.com/ and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually.

I would suggest downloading Spybot - Search & Destroy 1.4, a program that removes spyware, available from:

http://www.pcworld.com/downloads/fil...d,22262,00.asp

Once installed, enable Tea Timer. Open the Spybot Search & Destroy, click the "+" sign next to Tools on the left side of the screen, click System Startup, then on the right side of the page check HK_CU Run Spybot Tea Timer.

The Resident TeaTimer is a new tool of Spybot-S&D which perpetually monitors the processes called/initiated. It immediately detects known malicious processes wanting to start and terminates them giving you some options, how to deal with this process in the future.

Check for updates before running. If you have trouble getting the updates, near the top of the Update Window, click the little arrow next See-Cure #1(Europe), highlight the next one on the list, See-Cure #2 and try to download the updates. If that doesn't work, try the next one the list. Until you get one you can download from. Being a free program, if too many people are using the same site to download the updates, some people will not get them.

Hope this helps!
Whiskey14

[jamesrbtcavanagh]

These sound like the first useful suggestions I have heard.

I really appreciate your effort to help. I will try these this weekend.

Thanks.