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profugo · Oct 6, 2005, 04:58 AM

Can someone tell me why when I download the service pack 2 (update) for windows xp and I restart the computer it says error?
And a blu page popup telling that windows has encounter a problem and it can not be started

What do I have to do

I try the same thing 4 times and the problem persist

Please some help :(

RickJ · Oct 6, 2005, 05:14 AM

What is the exact text of the error message?

profugo · Oct 6, 2005, 05:37 AM

Some drivers are damage and I log on on safe mode to delete them but they can not be deleted and by the way - its a lot of drivers

So the last think I do is unistall sp2

RickJ · Oct 6, 2005, 05:40 AM

I fear uninstalling sp2 may cause more headaches than it is worth - and better to note the exact error message and fix the problem.

I strongly suggest getting sp2 working correctly.

profugo · Oct 6, 2005, 05:45 AM

Thanks for the suggestion - ill do my best to fix it

RickJ · Oct 6, 2005, 05:47 AM

Write down a string of up to 10 words from the error message, including any references to numbers, and plug it into Google with quotes.

You'll no doubt find you're not the only one who's had it... and the solution.

I'm happy to help if you'll send me a screen shot - or the text - of the error message.

profugo · Oct 6, 2005, 07:57 AM

Well actually I can't give you one right now and anyway for that I have to install it again

But next time I install sp2 and the problem still there I send you a image of how it looks

RickJ · Oct 6, 2005, 08:07 AM

Oh. I misunderstood: Thought the error was re some component or something, but sp2 had been installed. Sorry 'bout that.

StuMegu · Oct 6, 2005, 08:18 AM

If you do re-install SP2 make sure you either disable or remove any antivirus program for the duration of the installation. Also close or disable as many resident programs as possible e.g. the small icons at bottom right of taskbar.

profugo · Oct 6, 2005, 09:29 AM

So I got to disable the antivirus program?! :eek:
I though you get infected during the update without the antivirus :rolleyes:

ScottGem · Oct 6, 2005, 09:33 AM

You are unlikley to be infected by SP2 if you get the patch at Microsoft's site. So there shouldn't be a problem with disabling your A/V temporarily.

profugo · Oct 6, 2005, 10:08 AM

Yeap, that make sense, ill try that 1 and let you know

profugo · Oct 6, 2005, 07:08 PM

nop - it didn't work

this is what I get

A problem has been detected and windows has been shut down to prevent
damage
to your computer.

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to be sure you have adequate disk space. If a driver is
identified in the stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video
adapters.

Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as changing or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:
*** STOP: 0x0000007E (0xC0000005,0x00000000, 0xF88950C0,0xF8894DBC)