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    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #21

    Sep 26, 2007, 02:30 PM
    Yes, the orange light is the "Ready light"

    No matter how I touch the ready button there is no responds.

    I don't know if I'm doing the installing/running correctly. I only found two files with the .exe on them. I clicked on them and this is what I get:

    HPUPD41PCL532(2).EXE-253CA55F.pf
    But it says, Windows cannot open this file

    To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.

    What do you want to do?

    Use the Web service to find the appropriate program
    Select the program from a list


    The other one is

    Spupdsvc.exe.ref

    To open this file, Windows needs to know what program created it. Windows can go online to look it up automatically, or you can manually select from a list of programs on your computer.

    What do you want to do?
    Use the Web service to find the appropriate program
    Select the program from a list
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #22

    Sep 26, 2007, 04:43 PM
    I suppose that since the printer doesn't make noise when powered up and it won't print a test page, the printer might be broken:

    I used the original link that I gave you (I used Firefox not IE).

    You have chosen to open HPUPD41PCL6.exe
    I saved the file to the desktop
    Once the download is complete
    Open
    Get warning it is an executable
    Unzip to flolder
    c:\HP-UPD4-1-PCL6-32

    Unzip
    71 files unzipped successfully
    Close

    Navigate to Start/My Computer C:\HP-UPD4-1-PCL6-32

    Look for Install.exe (run that program). I didn't.

    The C:\HP-UPD4-1-PCL6-32 directory should contain:

    C:\HP-UPD4_1-PCL6-32>ls -l
    Total 20777
    Drwx------+ 3 normal None 0 Sep 26 19:25 Drivers
    -rwx------+ 1 normal None 286720 May 2 11:16 Hpzc3212.dll
    -rwx------+ 1 normal None 1212416 Mar 29 18:03 Install.dll
    -rwx------+ 1 normal None 102400 Jun 19 23:07 Install.exe
    -rwx------+ 1 normal None 302159 Jul 10 11:41 P6i2zhcn.cab
    -rwx------+ 1 normal None 344064 Mar 28 10:04 hpbicoin.dll
    -rwx------+ 1 normal None 16288 Jul 10 05:13 hpfxbulk.sys
    -rwx------+ 1 normal None 23968 Jul 10 05:13 hpfxgen.sys
    -rwx------+ 1 normal None 117155 Jul 20 19:50 hpmews01.cat
    -rwx------+ 1 normal None 526 May 9 21:11 hpmews01.dat
    -rwx------+ 1 normal None 188416 May 10 11:19 hpmews01.dll
    -rwx------+ 1 normal None 5858 Jun 27 03:33 hpmews01.inf
    -rwx------+ 1 normal None 1001 Jul 11 13:35 hpmprein.config
    -rwx------+ 1 normal None 372736 May 2 11:16 hpmprein.dll
    -rwx------+ 1 normal None 115804 Jul 20 19:49 hppfaxnd.cat
    -rwx------+ 1 normal None 1451 Jul 9 17:46 hppfaxnd.inf
    -rwx------+ 1 normal None 115802 Jul 20 19:49 hppscnd.cat
    -rwx------+ 1 normal None 1445 Jul 9 17:46 hppscnd.inf
    -rwx------+ 1 normal None 86016 Mar 29 18:02 hpu4coin.dll
    -rwx------+ 1 normal None 15960 May 24 18:21 hpu4pd30.cf_
    -rwx------+ 1 normal None 8727735 Jul 11 17:13 hpu4pdpc.cab
    -rwx------+ 1 normal None 203642 Jul 20 19:50 hpu4pdpc.cat
    -rwx------+ 1 normal None 34103 Jul 10 10:56 hpu4pdpc.inf
    -rwx------+ 1 normal None 49152 Mar 29 18:03 hpu4prop.bin
    -rwx------+ 1 normal None 116255 Jul 20 19:50 hpzid413.cat
    -rwx------+ 1 normal None 140862 May 31 14:26 hpzid413.inf
    -rwx------+ 1 normal None 116704 Jul 20 19:50 hpzid4vp.cat
    -rwx------+ 1 normal None 33474 May 31 14:24 hpzid4vp.inf
    -rwx------+ 1 normal None 118508 Jul 20 19:50 hpzipa13.cat
    -rwx------+ 1 normal None 125938 May 31 14:26 hpzipa13.inf
    -rwx------+ 1 normal None 1001 Jul 11 13:35 hpzipa13.inf.config
    -rwx------+ 1 normal None 116255 Jul 20 19:50 hpzipr13.cat
    -rwx------+ 1 normal None 61786 May 31 14:26 hpzipr13.inf
    -rwx------+ 1 normal None 116255 Jul 20 19:50 hpzist13.cat
    -rwx------+ 1 normal None 6062 May 31 14:26 hpzist13.inf
    -rwx------+ 1 normal None 118959 Jul 20 19:50 hpzius13.cat
    -rwx------+ 1 normal None 179288 May 31 14:26 hpzius13.inf
    -rwx------+ 1 normal None 5435 Jul 11 13:35 hpzius13.inf.config
    -rwx------+ 1 normal None 302967 Jul 10 11:41 p6i2arww.cab
    -rwx------+ 1 normal None 302845 Jul 10 11:41 p6i2caww.cab
    -rwx------+ 1 normal None 303849 Jul 10 11:41 p6i2csww.cab
    -rwx------+ 1 normal None 302695 Jul 10 11:41 p6i2daww.cab
    -rwx------+ 1 normal None 303569 Jul 10 11:41 p6i2deww.cab
    -rwx------+ 1 normal None 303541 Jul 10 11:41 p6i2elww.cab
    -rwx------+ 1 normal None 303435 Jul 10 11:41 p6i2enww.cab
    -rwx------+ 1 normal None 302845 Jul 10 11:42 p6i2esww.cab
    -rwx------+ 1 normal None 302867 Jul 10 11:41 p6i2fiww.cab
    -rwx------+ 1 normal None 304585 Jul 10 11:41 p6i2frww.cab
    -rwx------+ 1 normal None 302621 Jul 10 11:41 p6i2heww.cab
    -rwx------+ 1 normal None 303953 Jul 10 11:41 p6i2huww.cab
    -rwx------+ 1 normal None 304303 Jul 10 11:42 p6i2itww.cab
    -rwx------+ 1 normal None 302781 Jul 10 11:42 p6i2jaww.cab
    -rwx------+ 1 normal None 301793 Jul 10 11:42 p6i2koww.cab
    -rwx------+ 1 normal None 303635 Jul 10 11:41 p6i2nlww.cab
    -rwx------+ 1 normal None 302909 Jul 10 11:42 p6i2noww.cab
    -rwx------+ 1 normal None 304057 Jul 10 11:42 p6i2plww.cab
    -rwx------+ 1 normal None 304097 Jul 10 11:42 p6i2ptww.cab
    -rwx------+ 1 normal None 303187 Jul 10 11:42 p6i2ruww.cab
    -rwx------+ 1 normal None 303435 Jul 10 11:42 p6i2skww.cab
    -rwx------+ 1 normal None 302733 Jul 10 11:42 p6i2svww.cab
    -rwx------+ 1 normal None 303435 Jul 10 11:42 p6i2thww.cab
    -rwx------+ 1 normal None 303549 Jul 10 11:42 p6i2trww.cab
    -rwx------+ 1 normal None 300553 Jul 10 11:41 p6i2zhtw.cab
    C:\HP-UPD4_1-PCL6-32>

    By all means don't ask how I did that and just look at the names.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #23

    Sep 26, 2007, 05:32 PM
    Hello keepitsimple


    Thanks for all that information you sent me. From looking at it, it looks like I downloaded the wrong universal driver. I should have downloaded the 6L not 5L universal driver.

    It's downloading right now. Hopefully, this will work.

    Thanks again.




    Haven't heard back from Scott.

    Are you still there scott? Do I have enough RAM to run the printer? Thanks
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
     
    #24

    Sep 26, 2007, 05:35 PM
    I would bump up the RAM to at least 1G
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #25

    Sep 26, 2007, 05:42 PM
    Scott, can not having enough Ram break a printer?
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #26

    Sep 26, 2007, 07:02 PM
    No, not having enough RAM will not break a printer. 480 MB for XP is a little low. Adding more will definitely give you a general XP performance boost.

    The printer has RAM in it too. I'd suggest re-seating the RAM in the printer, see manual. This involves taking it out and putting it back in again. That RAM will cause slow printing and the inability to image certain pages. Make sure the pages your using to test are very simple and consist of a few characters.

    Since it's a parallel printer, make sure the printer cable is a Bi-directional cable.

    Does the Data Light blink for even a short time when you try to send it something?
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #27

    Sep 26, 2007, 07:21 PM
    Keepitsimple
    The printer makes absolutely no sounds whatsoever. The only good thing so far is that with the universal driver, the printer icon no longer blinks continuously (which was causing all the icons of the other windows to blink continuously also)

    Yes, the document I'm using to use as a test page only has a couple of sentences. But HP has their own test page programmed anyway. The HP test page contains graphics too.

    I guess I have to resort to re-setting the RAM in the printer. I need to take my dog for a walk now so it will be a while before I start taking the printer apart to reset it.

    Thanks for all the great help so far.
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
     
    #28

    Sep 26, 2007, 08:13 PM
    Not enough RAM won't break a printer, but it could cause printing problems.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #29

    Sep 26, 2007, 08:48 PM
    Keepitsimple

    I'm beginning to think the problem is the printer itself. According to the manual, the amber light is the error light. And that is the only light that comes on. No other light comes on.

    The bottom green light is the ready light. Have not seen this light come on at all.

    The center light is the data light and that is also suppose to be green and I have not seen that light come on either.

    Neither printer seems to have a Ram card. Looks like there is an empty cartridge space in there.

    Just hope the Ebay seller didn't sell me a piece of junk. I have written to him. I'll see what he has to say.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #30

    Sep 26, 2007, 08:53 PM
    I heard from the seller he told me he was able to print a test page using Microsoft Windows XP. I don't know if printers can get damaged in transit.
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #31

    Sep 26, 2007, 10:21 PM
    I think this page will shed some light: All Laser Service - HP 5L/6L 3100

    To me it's Paper out, door open or no cartridge.

    So, open every single door and close them. Reseat the print cartridge.

    Pull out the paper tray and look above where the tray was. There is usually a piece of plastic that hangs above the tray and pivots easily which detects paper. See if it's not hung up. Make sure that the paper tray is at least 1/2 full.

    Try to select manual feed. If it's paper out, the light may go away.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #32

    Sep 26, 2007, 10:55 PM
    KeppItsimple

    I think you are right. The seller told me it took him about 15 minutes to get a test page to print. He had to put 50 to 100 pages in the paper tray because it was not sensing the paper there.

    The ink cartridge gets really stuck and it is hard to take out. I manged to figure out that if I stick my finger in there and push up on a white plastic thingy I can take out the ink cartridge.

    I put enough paper in the paper tray that it almost looks completely full.


    The yellow error light still on. No change in the lights.
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #33

    Sep 26, 2007, 11:41 PM
    Try this:

    To Reset the Printer:
    Press and hold the Front Panel button until the three indicator lights
    Begin to blink in succession (about 5 seconds), then let go of the button.
    After resetting, the Ready light will remain lit if no printer errors are
    Found.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #34

    Sep 26, 2007, 11:47 PM
    The reset button is the doing anything.

    I think it is the senser connected to the ink cartridge. It is not working properly. It makes the cartridge jam. I cannot take the ink cartridge out without sticking my fingers in there to push up the little plastic lever. I got a tiny glimpse of the green light when I was fussing with that little plastic lever. I cannot seem to get the green light to come on again.


    The problem is that when I close the door, the plastic lever does what ever it feels like. Maybe I can try tape. LOL Some people use duct tape for everything.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #35

    Sep 26, 2007, 11:53 PM
    I stuck a piece of tape on the little white thingy and it has allowed me to get a couple of glimses of the green light. So that is definitely a problem.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #36

    Sep 26, 2007, 11:56 PM
    The reset instructions to sent me work, but the yellow light continues to remain on.
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #37

    Sep 27, 2007, 12:12 AM
    HOOORAY SUCCESS AT LAST!!



    THE PIECE OF TAPE DID THE TRICK. MAYBE IT WILL EVENTUALLY TRAIN THAT LITTLE PLASTIC THINGY AND I CAN TAKE THE PIECE OF TAPE OFF.


    The ready green light at the bottom came right on as soon as I unplugged and then replugged the electrical cord.


    Word document did not work though so I changed the default printer back to so that it would use the driver that came with Microsoft XP operating system.

    It would not print using the Universal driver.

    THANKS FOR YOUR EXCELLENT ATTENTION TO DETAIL, KEEPITSIMPLESTUPID.


    KEEPING IT SIMPLE THIS TIME DID THE TRICK. JUST LOOK AT THE OBVIOUS. Lol






    It printed a test page right off.
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #38

    Sep 27, 2007, 12:23 AM
    I found the service manual here:

    http://www.feedroller.com/Store/Serv...e%20Manual.pdf

    On page 5-17 there is a picture. Make sure PS203 is clean. The priinter uses photosensors. They could have gotten dirty if the toner was in the printer when shipped.

    Was the printer shipped with the cartridge in it?
    Dana2007's Avatar
    Dana2007 Posts: 230, Reputation: 5
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    #39

    Sep 27, 2007, 12:33 AM
    Yes, the printer cartridge was in it when it was shipped. Maybe the printer cartridge's weight made that white plastic sensor crooked. Maybe over time, it will get straight again..

    It looks like that little white plastic thingy is the sensor for both the ink cartridge and "open" or "closed" door.

    You are really good at looking things up on the internet. I will read through the service manual.

    Thanks again for all the great help and your persistence and your patience.
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #40

    Sep 27, 2007, 11:32 AM
    Thanks. This was an amazing thread. It was like troubleshooting with someone else's eyes.
    I never liked pictures and apparently neither do you. If we had realized much earlier in the game that the light was an error rather than ready we would have had the problem licked long ago.

    How about a rating on at least one post?

    BTW, this is the kind of stuff I am good at, but unfortunamely I have been diagnosed with a "thinging obsession" and "consider high levels of detail"which aparently isn't good.

    Your printer is about 10 years old, so I hope you got it for a good price. I got the HP P2015n new for $250. Duplex, PCL6 and Postscript level 3, USB and Ethernet. I'm waiting for the $150 rebate. I got the $100 rebate back already.

    I want to thank you for your complements.

    KISS

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