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    jasmine9's Avatar
    jasmine9 Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Sep 17, 2007, 01:11 AM
    Telephone ethics
    I am looking for FREE telephone ethics list for a customer service department. Ex: how to answer the phone and how to end a phone call from customer in good greetings
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
    		  
    #2

    Sep 17, 2007, 01:14 AM
    It's quite straightforward really, simple deal with the customers in a way you yourself would like to be dealt with.
    iAMfromHuntersBar's Avatar
    iAMfromHuntersBar Posts: 943, Reputation: 146
    Senior Member
    		  
    #3

    Sep 17, 2007, 01:30 AM
    A quick Google search on 'Telephone Manners' brings up a load of brilliant information on various areas of this arena, here's just one that I really liked;

    Customer Service -- Telephone Manners : published at CarolinaNewswire.com - Stay on top of the day's business & technology news

    But I agree with Curlyben's comments too!
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