[tcaprio]

We have converted most of our remote locations to Citrix. At these sites we have either a WYSE thin client or Dell GX150 that is locked down so it appears as if it is a WYSE thin client. Anyway the issue at one location (possibly) is that the complain that the computers lag i.e. they will be typing and the words finally come up. We had their internet connection checked which appears to be fine, so my question is could this be the Citrix server?

[Christopher_amatulli]

Its possible it's the citrix server, but the best way to test that is try to connect to that citrix server locally and see if it produces the same results.

I doubt it is the citrix server though, typically this is caused by bandwidth or network latency... try running a tracert from the client to the citrix server, then try fron another host. See if you can catch any hops that are delayed significantly.

[retsoksirhc]

its possible its the citrix server, but the best way to test that is try to connect to that citrix server locally and see if it produces the same results.

i doubt it is the citrix server though, typically this is caused by bandwith or network latency... try running a tracert from the client to the citrix server, then try fron another host. see if you can catch any hops that are delayed significantly.

While tracert is useful, I'd do a pathping. It goes a bit more indepth and actually does a number of pings for each hop.

The citrix server is at your location, and everyone conecting to it is at a remote location? If there's more than one remote location connecting to the same server, but only one complains, then it's definitely a network issue. It could be bandwidth, or even just a firewall or router slowing you down. I'd say a pathping, or just a tracert, would be the way to start.