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New Member
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Aug 21, 2005, 09:08 AM
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Impossible to fix?
Hi,
One day I selected a document to print and the printer didn't respond, instead it said the usb device has malfunctioned. But I realised that it isn't actually the lead that has malfunctioned but the document for some reason crashed in the que list. I press delete document but it does nothing. It is impossible to delete from the list.
I reinstalled and nothing happened. I am out of ideas here and it is starting to **** me off since I really need this printer working.
My printer is hp deskjet 3600.
Thanks,
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BossMan
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Aug 21, 2005, 09:38 AM
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Some things to try
Have you tried doing a stop/start on the print spooler via services, I find that this clears most things? (services are found in the admin tools of the control panel)
Also a cold reboot should help, that's a shutdown and turn the power off on both devices.
Hope this gives you something to work with
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New Member
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Aug 21, 2005, 09:56 AM
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^^^ Thanks.
I did that and it cleared the list but upon trying to reprint it said that the ink cartridge is low on ink and not compatible... which I find odd considering I had used that very cartridge loads of times before all this. Now I can't switch the cartridge round since the power button on the printer doesn't turn on, when I press it it just flashes quickly then turns back off. Maybe it is the lead? I know I've got the leads all set up correctly but maybe it has malfunctioned after all?
(Also the restart and unplugging didn't help, but appreciated the advice.)
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BossMan
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Aug 21, 2005, 10:03 AM
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Sounds like your printer has gone to the great print shop in the sky.
Oh well time to get a new one :S
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New Member
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Aug 21, 2005, 10:38 AM
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The printer is only less then 6 months old! Surely it can't of broken just like that, there must have been a reason.
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BossMan
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Aug 21, 2005, 11:12 AM
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Could have died, but have you checked all the cabling, cartridge seating and drivers as that is where your problem maybe
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New Member
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Aug 21, 2005, 02:34 PM
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How can I check the drivers? The cables are right, checked those.
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BossMan
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Aug 21, 2005, 02:41 PM
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Just go over to HP's site and download the most up to date ones.
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