[mindfull]

Hi,
One day I selected a document to print and the printer didn't respond, instead it said the usb device has malfunctioned. But I realised that it isn't actually the lead that has malfunctioned but the document for some reason crashed in the que list. I press delete document but it does nothing. It is impossible to delete from the list.

I reinstalled and nothing happened. I am out of ideas here and it is starting to **** me off since I really need this printer working.

My printer is hp deskjet 3600.

Thanks,

[Curlyben]

Have you tried doing a stop/start on the print spooler via services, I find that this clears most things? (services are found in the admin tools of the control panel)

Also a cold reboot should help, that's a shutdown and turn the power off on both devices.

Hope this gives you something to work with

[mindfull]

^^^ Thanks.

I did that and it cleared the list but upon trying to reprint it said that the ink cartridge is low on ink and not compatible... which I find odd considering I had used that very cartridge loads of times before all this. Now I can't switch the cartridge round since the power button on the printer doesn't turn on, when I press it it just flashes quickly then turns back off. Maybe it is the lead? I know I've got the leads all set up correctly but maybe it has malfunctioned after all?

(Also the restart and unplugging didn't help, but appreciated the advice.)

[Curlyben]

Sounds like your printer has gone to the great print shop in the sky.
Oh well time to get a new one :S

[mindfull]

The printer is only less then 6 months old! Surely it can't of broken just like that, there must have been a reason.

[Curlyben]

Could have died, but have you checked all the cabling, cartridge seating and drivers as that is where your problem maybe

[mindfull]

How can I check the drivers? The cables are right, checked those.

[Curlyben]

Just go over to HP's site and download the most up to date ones.