He's given all the information necessary: emails previously sent with his given set-up, and then suddenly, spontaneously, without changing anything about the system, emails refuse to send. I think it's Microsoft employees who troll these boards saying "not enough information" as if it's "variable X" that caused it and not a random Microsoft spazz-out. Microsoft programmes changes itheir own settings spontaneously and randomly, it corrupts itself.
I had the same: email refused to send. Others sent fine. So after re-booting many times with no luck I 'forwarded' the email in the outbox to the same recipient - then I had 2 identical emails in the outbox, the one sent instantly, the other still refuses.
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