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Its windows XP

Yes I checked for viruses a few times and nothing has come up.

My computer freezes up after a few minutes after startup. It doesn't do it if the hd is working hard like if I have a movie running off it or I am scanning for viruses. Other wise it will make a...

Yes I have they have sent me a box to send the computer back so they can fix it. I hoped I wouldn't have to do that. The update might not fix the real problem, wich is that the computer freezes up if...

Yes it's the right model

Is there anywhere else I could get the update from?

Yes I have Ive tried it about 30 times

Im trying to download this update for my computer

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&dlc=en&os=228&product=1821850&lang=en&softwareitem=pv-39981-1
But it keeps...