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Thanks for the help. The wire problem is located in the NID box outside and Verizon is coming out tomorrow (after rescheduling yet again) and hopefully will be able to fix the problem as it is their...

Well from what I can tell, the red and green wire combination is pretty common in NID's and refers to the primary phone line (as part of the four strand wire). They need to be connected inside the...

Ok thank you, I did call them and a technician is coming out on Monday. Since I can't get a dial tone on the NID, I believe the problem is with the red and green wires like I described. Just...

Hey everybody how's it going?

I'm having a problem with a new phone line I ordered from Verizon. There is no dial tone even though they said that the service has been established. I've done the...