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Good Morning! Thank you. I will go find that "shut off" valve.

Moen is sending me a replacement cartridge which should be delivered Wednesday.
She said the tool won't work for the countersinked...

Oh, I just realized you included "repair" info in your original message... I'll give that a try..
Where might I find the main water control to my home? (So sorry... I really am smarter than this...

I am amazed at the help and advise!
I tried with needle-nosed pliers, but
It didn't budge... I've attached some
Pictures which don't accurately depict
How deep the cartridge is. It took me
A...

THANK YOU! I will report back... fingers crossed! Happy Holidays to you!

Apology accepted! I think it is the
Moen 'cartridge'... but in this case it
Requires an extension tool... which of course
I don't have. I'm going to request the
Replacement cartridge from Moen,...

I will do what you suggest... Please
Confirm we are talking about the "cold" water
Not getting "through", not the "hot" water.

I can understand either, just making sure...

Most of all, I am...

Can't figure it out.

I did just refill the Soft water salt a week ago, don't know if that tub has worked since then, all of the others are fine (yes, I let it go empty!)...

Also, it has been...

I will! And,Thank you, again! I learned a little more about the "red" and "blue" pins and "selectors". I am a wanna-be techie person and I really enjoyed fixing this problem!

Thank you! I entered the wrong data about the thermostat. It is "NON-digital, not NON-programmable". I just rechecked the AAA (not AA) batteries, and found residue, and upon removing them, the...

I'd like to troubleshoot if possible. Battery backup. Multiple on, off pins available.

Can't find troubleshooting information on Honeywell site, nothing similar either.
All models have...

I'd like to troubleshoot if possible. Battery backup. Multiple on, off pins available.

Can't find troubleshooting information on Honeywell site, nothing similar either.
All models have...