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The outside temperature is about high 30's at night. I have electric heat for the emergency heat. Yes, it works when I turn it on. I have just heard though it costs more to heat the house that way....

Do heat pumps have heating elements?
My thermastat is set for 68 degrees but when I got up in the middle of the night is was cold to me so I checked the thermastat and even though it was set at 68...

I have never had a heat pump before so am not sure what the problem is, first of all it was coated with a white substance for quite awhile. The top of it was free of stuff, fan running etc. The top...