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HVAC 1000 - thanks for the feedback. I have called every person in the area and either they do not answer or are backed up with work from the Missouri ice front last week... they declared the area a...

HVAC1000 - Merry Christmas and thanks for the reply... it is a heat pump system. From my understanding, it uses the heat pump for an emergency backup when this function is switched on the thermostat...

I have a 2002 Trane Electric Central Heater/AC. The heater portion has worked fine (maintains 70*F temp) since we moved into our new house, then all of a sudden yesterday it will not heat above 62*F....