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Hi seahwk83, I wanted to get back with you on what finally happened here. Somehow, even though she has been using Office 2003 for about 6 months, the code got removed.
I had to uninstall and...

OK - I was able to go back and try your suggestions on her computer today. I was wrong that all documents are saved as 2007.rtf - some are also saved as doc. However, on all of them I tried, when...

I am positive it is 2007.rtf - on all her Word Documents. That is what had me so confused as I know she does not have 2007 -not even a trial version - her computer is at least 4 years old. No...

Thanks for the link but she does not have Word 2007 on her computer. Does this info still apply?

Thanks for your answer. I understand what you are saying and it makes sense but why would it say 2007.rtl instead of 2003.rtl and it is not only on the one document she was working in, it is on...

This is an odd situation. My mother-in-law who knows NOTHING about computers, has WORD 2003 on her computer - I installed it for her. She has been creating simple Word documents and saving them for...