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I worked customer service both phone and person.
On the phone I would answer vaguely.. this is a real conversation I actually had on the phone.
Q. what are you wearing
A, clothes... how may I...

HELP?!
I have a leak in my (drywall) ceiling of my basement that runs along the tape line directly under the kitchen sink.

This only leaks if I have been running the water more than 10 minutes....