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    agbesikudjjo's Avatar
    agbesikudjjo Posts: 2, Reputation: 1
    New Member

    Aug 30, 2009, 09:48 AM
    Can not scan
    I bought packard bell diamond 1200 plus scanner but when after installing the soft ware I can not scan.the message I had was my scanner is either not connected or the software is not properly installed.I am using xp service pack 3
    I have tried serveral times but the same problem.I don't if the scanner is faulty
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member

    Aug 30, 2009, 11:17 AM

    Unattach the scanner and then uninstall the software you had installed

    -Now install the software that came with the scanner before connecting the scanner to the computer

    -Once the software is installed, attach your scanner and new hardware should be found and then installed properly

    Hope that helps out

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