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    atul_guy's Avatar
    atul_guy Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Mar 30, 2007, 12:28 PM
    Helpdesk Manager Resume
    I am a Senior Service Desk Specialist in an American firm. Need help with building my resume.Please forward formats or sample resumes for Helpdesk Manager or Project Management executive - I'd really appreciate a quick response :)
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Mar 30, 2007, 12:33 PM
    Why would you think someone else's resume would help you?

    There are basically two types of resumes, a history resume and an accomplishments resume. In the former, you list your job history with details of what you did in those jobs. In the latter you list accomplsihments you have made during your career. For example, you might state that you reduced turnaround time for help desk calls by 35%.

    My preference is actually a combination of the two, where you list major accomplsihments, then list your employment history with a very brief job description for each.
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