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    autrym's Avatar
    autrym Posts: 2, Reputation: 1
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    #1

    Apr 27, 2010, 11:12 AM
    Quality Control for your service desk
    Do you use Quality Control for your Help Desk? If so, what are you measuring?
    Clough's Avatar
    Clough Posts: 26,678, Reputation: 1649
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    #2

    Apr 27, 2010, 11:19 AM
    Hi, autrym!

    What kind of help desk is it to which you're referring, please?

    Thanks!
    autrym's Avatar
    autrym Posts: 2, Reputation: 1
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    #3

    Apr 27, 2010, 11:22 AM

    It's a computer Help Desk. We support internal users regarding computer software and hardware issues.
    Clough's Avatar
    Clough Posts: 26,678, Reputation: 1649
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    #4

    Apr 27, 2010, 11:27 AM
    One thing that might be measured is the amount of time that it takes to address and answer questions.

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