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    Jul 15, 2012, 02:47 PM
    Need expert to help me to answer case study
    Task 1

    Below are a number of inputs to Key Performance Indicators on the left and their targets on the right
    Task: Please use the inputs to calculate the results of the key performance indicators Strategic Planning & Excellence Department Performance Reporting
    Inputs

    Total

    Number of employees NOT satisfied with process management methodology

    163

    Total number of Performance measures (KPI)

    324

    Number of active initiatives on track

    7

    Number of active initiatives

    33

    Number of Performance Measures collected and reported

    157

    Total number of employees in MoFA
    489
    KPI
    Frequency
    Targ et
    
    Result

    Q1
    Percentage of active initiatives on track
    Monthly
    70%


    Employees satisfaction with process management methodology
    Quarterly
    100%
    
    Percentage of MoFA KPI measured and reported
    Monthly
    70%
    



    Task 2
    Once you have calculated the key performance indicators please verify whether they are on target or not
    If off target, please prioritize which KPI you would try to improve and why (Hint: where do you see the highest improvement potential or the fastest
    Implementation opportunity)
    Task:
    Once you have selected an under performing key performance indicator, conduct a benchmarking exercise (i.e. research for data on other government entities) to investigate potential reasons for this and identify what could be done to improve this KPI

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