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    dev243's Avatar
    dev243 Posts: 1, Reputation: 1
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    #1

    Jun 3, 2009, 02:07 PM
    When I use word and printer out my dell 992 AIO printer says communication not availi
    When I use word and printer out my dell 992 AIO printer says communication not available I got a virus and rebooted everything because I couldn't get on at all so then after that I downloaded software and all the drives from dell.com and now whenever I try to print it says communication not available so help me plzzz :)
    samuelvista's Avatar
    samuelvista Posts: 14, Reputation: 1
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    #2

    Sep 13, 2009, 06:32 AM

    I) Is it a USB printer or Wireless?
    ii) What is the Antivirus software installed?

    Possible cause:
    ------------------
    I) It could be a driver issue
    ii) Antivirus program/Firewall could be blocking it

    - Try to disable/Uninstall your antivirus software and check
    - Try to uninstall the driver completely and reinstall it and check

    Follow the Microsoft knowledgebase article: You cannot add a printer and you receive printer spooler error messages in Windows XP
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